Get answers to your frequently asked questions about Astah GSN.
We will end the life of Astah GSN. Please read the details and milestones on EOL announcement page.
March 31st, 2024.
After this date, all support services for Astah GSN are no longer available and Astah GSN becomes obsolete.
March 31st, 2024.
You will no longer be able to download the Astah GSN installers from our website after this date.
From the next renewal, you will be receiving Astah System Safety licenses instead of Astah GSN but the price remains the same.
Please register the license until March 31st, 2024 by following the License Guide below.
– Individual License
Yes. We provided free license of Astah System Safety that supports GSN for the customers who have valid Astah GSN license. This license has the same expiry date as the existing Astah GSN licenses.
Please contact us from this form.
There are two ways to cancel your ongoing subscription.
Option1:
You will receive an email from our online store – mailer@fastspring.com 10 days before your subscription license expires. To cancel, access the link in the email and press [Cancel Subscription].
Option2:
Please submit a cancellation request from this form.
Here’s the instructions for installing Astah GSN.
– The screenshots are Astah Professional’s. However, the appearance and process are the complete same except the product name.
– If you are installing Astah on Linux, please read this page instead.
Use the following command below. (e.g: Installing Astah GSN v1.2)
astah-gsn-1_2_0-489b6a-jre-64bit-setup.exe /verysilent
If you would like to install to a specific directory, use /DIR option.
astah-gsn-1_2_0-489b6a-jre-64bit-setup.exe /verysilent /DIR=”the destination of installataion folder”
Please refer to Astah GSN System Requirement page.
You can uninstall Astah by following the step below if you decided not to use Astah after your evaluation.
Windows
Mac
Linux – Ubuntu
Please follow the instruction here.
Linux – Debian
Please follow the instruction here.
Yes.
You can load the Astah GSN files in Astah System Safety, but not the other way around. Please read “How to import Astah GSN files to Astah System Safety“.
When you are asked to send log files along with your bug report, please send the 2 log files that are stored in your home directory:
You can find them in the USER_HOME\.astah\gsn directory.