Frequently Asked Questions

I lost my license key file (.xml). Can it be reissued?

Yes, you may have your license key file reissued by following these steps:

  1. Login to the Change Vision Members site.
  2. Click on the [License Management] button.
    CV Members License Management
  3. Select the license to be reissued and then choose [Reissue this license key] from its dropdown list, click the [Next] button.
    CV Members Reissue Key
  4. Your license information will be displayed. Please confirm your e-mail address and click [Reissue license key] button.
    CV Members Reissue Key
  5. You will receive the reissued license key via email. It can be set from within Astah by going to [Tool] - [License] - [Set License Key].