FAQs

Yes. Academic pricing is available to qualified academic institutions. See the Academic Pricing page.

Yes, please send us a quote request through this form.

Followings can be documentation that prove licenses’s academic status:

• A copy of faculty ID issued by the institution
• URL that points to the class’s information with administrator’s name on or
• URL where we can identify license administrator that belongs the institution

1. Go to the Astah Online Store.
2. Add the product you want to the cart.
3. Enter your coupon code and click [Update Coupon], you will be able to purchase with discounted price.
   

1. Go to the Astah Online Store and add the product you want to the cart.
2. Enter your information and then click [Next].
3. The field for the VAT number appears, enter your number then click [Update VAT ID].
   
4. Click [Complete Order].

1. Log into CV Members site and click [License Management].
2. Choose [Reissue this license key]
   
   OR [Download this license key] and click [Next].
   

Please refer to our License Guide.

• Individual License
• Team License
• Floating License
• Faculty Site License (Site-wide License)
• Academic License

Please refer to our License Guide.

• Individual License
• Team License
• Floating License
• Faculty Site License (Academic site-wide license)
• Academic License

If you’d like a quote, please send us a quote request for your license renewal from this form.

1. Log into CV Members site and click [License Management]
2. Your license information appears as shown below.
   However, free student license and expired licenses will not appear.
   

1. The current user logs into CV Members site and clicks [License Management].
2. Choose [Apply for license transfer] and click [Next].
   
3. Enter information about the new user (Name and email address) on the next page.
   ※The new user must have an account with CV Members.
4. Once your application is approved, a new license file will be generated and sent to a new user.
5. Former user needs to uninstall Astah and discard the old license file completely.
6. A new user can start using Astah by installing Astah and setting up the allocated license file from [Help] – [License] – [Set License key] menu.

There are two ways to cancel your ongoing subscription.

Option1:
You will receive an email from our online store – mailer@fastspring.com 10 days before your subscription license expires. To cancel, access the link in the email and press [Cancel Subscription].

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Option2:
Please submit a cancellation request from this form.

Instruction and renewal license type varies depending on your license type. Please select the license type you have.

• Individual License (Perpetual)
• Individual Subscription License (Annual)
• Team License
• Faculty Site License (Campus-wide license)
• Individual Academic License

1. Go to [Help] – [Software Update Information] in Astah.
   
2. If Availability says “Y”, click [Download Site] on the window and download the newer versions.
   
3. If Availability says “N”, you need to renew your license support to update.
   Please purchase a Renewal License and renew your license support.
   

If you are using an Individual License

You will be able to continue to use Astah.
However you will not be able to upgrade to newer versions or receive all the benefits the support offers.

 

If you are using an Organizational Perpetual License

All the users can continue to use Astah but unsupported.
You won’t be able to update to the newer version and lose all the benefits plus your access to license portal.
Therefore, when support is not renewed, a number of Individual Perpetual Licenses will be issued and delivered to the license administrator for distribution. These licenses will allow for continued use of Astah, but will be un-supported.

Individual License – Perpetual

Yes. You can still renew, however you will need more than one Support Renewal License to bring your support period up to date. (e.g. If your support expired one and a half years ago, you will need two Support Renewal Licenses.)

Organizational License – Perpetual

Yes. You can still renew. Please contact us in this case.

1. Download Astah Installer from download page
2. Once you complete downloading the installer, double-click it.
   (If you are installing it on Linux, please refer to this page.)
   
3. The installer launches, click [Continue].
   
4. Astah’s EULA will appear. Please read it through and click [Continue].
   
5. It will show you where Astah will be installed. If the default destination is okay, click [install]. If you’d like to change the location, click [Change Install Location] and specify.
   
6. The installation starts. Wait until it completes.
   
7. Once the installation completes successfully, you will get this following message.
   
8. Now Astah application icon should appear in the installed directory. Double-click it to launch Astah.

Yes, use the command below.

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e.g: Installing Astah Professional 9.2

astah-professional-9_2_0-0248cd-jre-64bit-setup.exe /verysilent

If you would like to install Astah to a specific directory, use /DIR option.

astah-professional-9_2_0-0248cd-jre-64bit-setup.exe /verysilent /DIR=”the destination of installation folder

 

NOTE

• License file (.xml) should be directly saved in the Astah Installation folder.
• If you have a Faculty Site License, a license file(.xml) should be renamed from “astah_faculty_license.xml” to “astah_professional_license.xml” when directly saving in the Astah Installation folder.

Please refer to Astah Professional System Requirement page.

1. Make a back up files of the following on your current machine if you have:
   • Plugins: Userhome/.astah/professional/plugins
   • User templates:Userhome/.astah/professional/template
   • Customized system properties: Userhome/.astah/professional/JudeP.properties
   • Customized UseCase Description template: Userhome/.astah/professional/UCDescriptionProp.properties
2. Uninstall Astah completely from the current machine
3. Download and install Astah on new machine
4. Restore the back up data to the new machine.
5. Log into CV Members site and click [License Management].
6. Choose [Reissue this license key] or [Download this license key] and click [Next].
   
7. Once you received a license file, launch Astah and go to [Help] – [License] – [Set License key], then specify it.
   

The performance level of Astah depends on the RAM capacity of your machine.
Try the following methods if you have not tried them yet:

1. Use the latest Java environment

Refer to the How to use a specific version of the JavaVM and use the latest version of Java.

2. Hide title bar (Mac only)

If you are on Mac, hiding title bar seems effective in some environments.
Go to [Tools] – [System Properties] – [Diagram Editor] and take the tick off for [Hide title bar of the Diagram Editor (Restarting Astah is required)] and restart Astah.

3. Change Look and Feel (Mac only)

If you are on Mac, changing the look and feel may work.
Go to [View] – [Look & Feel] and choose one except [Mac OS X].

4. Turn off the mouse cursor tracing option

In some environments, having this option on will make rendering slower.

5. Tune some garbage collection settings

When the value of INITIAL_HEAP_SIZE is set to 16m, the garbage collection does not work fully unless your computer uses more memory than 16MB.

To tune up, please change the -Xmx size by following the instructions here:

If you are on Windows
Open astah-pro.l4j.ini file which is located in Astah Installation folder with text editor and change the heap size
(e.g) -Xmx2048m

If you are on Mac and use Astah v8.5 and later
Launch Terminal and execute the command below (e.g: setting the heap size up to 2048m)

defaults write com.change-vision.astah.professional /com/change-vision/astah/professional/ -dict-add JVMOptions/ '{ "Xmx" = "-Xmx2048m"; }'

If you are on Mac and use Astah v8.4 and earlier
1. Go to Application folder and right-click on “astah professional.app” and select [Show Package Contents]
2. Open [Info.plist] file you can find under [Contents] package
3. In this file, will find the following lines. Change the -Xmx value.
-Xms16m
-Xmx768m

If you are on Linux
Open /usr/lib/astah_professional/astah-pro file with a text editor and modify the JAVA_OPTS=”-Xms16m -Xmx384m” line.

6. Use the latest version of Astah

Download the latest version from Download page.

7. Hide Map View

Please follow the instructions here.

8. Hide Alias View

Please follow the instructions here.

9. Disable Content Assist and Suggest Feature

Disabling the Content Assist (A dotted green line that appears on the diagram when you try to move and align objects with others) and Suggest Feature could increase the performance a little. To close, go to [Tools] – [System Properties] – [Diagram Editor] and take the tick off two options.

Astah Professional supports both English and Japanese languages. It automatically launches in English if your PC’s language and regional settings are not set to Japanese. Here’s how you can switch the language to Japanese:

For Windows Users:

1. Close Astah Professional if it is running.
2. Open the astah-pro.l4j.ini file in the Astah Professional Installation folder with a text editor.
3. Add the following, then save the file.
   -Duser.language=ja
   -Duser.country=JP
4. Launch Astah Professional. It should now start in Japanese.

 

For Mac users:

1. Close Astah Proefssional if it is running
2. Open Terminal and execute the following command.
   %defaults write com.change-vision.astah.professional /com/change-vision/astah/professional/ \ -dict-add JVMOptions/ '{ "language" = "-Duser.language=ja"; "country" = "-Duser.country=JP"; }'
3. Start Astah Professional, and it will be in Japanese.

You can uninstall Astah by following the step below if you decided not to use Astah after your evaluation.

Windows

1. In the search box on the taskbar, type Control Panel and select it from the results.
2. Select Programs > Programs and Features.z
   
3. Press and hold (or right-click) on the Astah Professional and select Uninstall or Uninstall/Change. Then follow the directions on the screen on Windows.
   

 

Mac

1. Locate the Astah Professional in the Finder. Mostly you can find it in your Applications folder
2. Drag the app to the Trash, or select the app and choose [File] – [Move to Trash].
3. If you’re asked for a user name and password, enter the name and password of an administrator account on your Mac.
4. To delete the Astah Professional completely from Mac, empty your trash.
   

 

Linux – Ubuntu

Please follow the instruction here.

Linux – Debian

Please follow the instruction here.

Yes. Please create Object diagrams using the Class diagram.
Please use [Instance Specifications] and [Link] are on the Tool Bar of Class Diagrams.

There are three ways to hide the mini icons.

 

1. Hold [Shift key] down
Suggest icons never appear while [Shift] key is pressed down.

2. Hide from the current diagram
Click [Suggest Feature] icon on the diagram tool bar to turn it off.

 

3. Hide from all by default
Go to [Tools] – [System Properties] – [Diagram Editor] and turn off the [Enable Suggest Feature].

Astah project files (.asta) are upward compatible. If project files have been edited by newer version, they cannot be opened in older version of Astah. Read about model versions.

If you cannot open project files using appropriate version of Astah, please change the stack size in the [Tools] – [System Properties] – [File].

In that case, Clone the model instead of copying. A cloned model will be an independent model.

If you have a preferred Java to use Astah, you can use it by following the instruction below. However technical support is not provided if you are using Astah on un-supported System Requirements.

When you use un-supported Java to run Astah, you will get the alert when launching Astah. To ignore this alert, add-nojvchk option at launch.

Windows

1. Have your preferred JDK installed on your PC
2. Rename the “jre” folder in the Astah install folder to something else
3. Astah detects the latest Java (Should be the Java you installed at step 1) in your PC and then automatically uses it to run.

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Mac

1. Copy a “jre” folder in the JDK installation folder you prefer to use
2. Right-click Astah App and select [Show Package Contents] from its pop-up menu
   
3. Paste the “jre” folder under Contents/PlugIns/Java.runtime/Contents/Home.
   

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Linux

Please refer to “How to run Astah on Linux“.

When you are asked to send log files along with your bug report, please send the 2 log files that are stored in your home directory:

• astah_pro.log
• astah.log

You can find them in the USER_HOME\.astah\professional directory.

Additionally, if your bug may be related to the plug-ins, please send us the log file accordingly which you can also find in the USER_HOME\.astah\professional directory.

• C++ Reverse Plugin: cplusreverse.log
• C# Reverse Plugin: csharpreverse.log
• Easy Code Reverse Plugin: easycodereverse.log
• State Transition Table: statematrix.log
• State Transition Path: statepath.log
• DB Reverse Plug-in: dbreverse.log