FAQ - Support


I'm having an error with Plug-ins that I installed on my Astah. Will I get support?


As noted in each Plug-in page, we do not provide support service for Plug-ins. When any error happens, please look for any solutions on Bug Info page.
If you couldn't find any related informaton, please send us a report with the following information to support@astah.net.
  1. Log files
  2. Plug-in log files
  3. Step to reproduce the error
  4. Your Project file
We will make our best effort to solve the issue. However please understand that we do not gurantee that we provide the solution.