FAQs

1. Log into CV Members site and click [License Management].
2. Choose [Reissue this license key] or [Download this license key] and click [Next].
   

Please refer to our License Guide.

• Individual License
• Team License

1. Log into CV Members site and click [License Management]
2. Your license information appears as shown below. However, Free student license or any licenses that have been expire will appear.
   

1. Log into CV Members site and click [License Management].
2. Choose [Apply for license transfer] and click [Next].
   

You will receive an email from our online store – mailer@fastspring.com 10 days before your subscription license expires. To cancel, access the link in the email and press [Cancel Subscription].

If you cannot find the email, please use this form to ask for a cancellation of the subscription.

Please refer to this installament guide.

Use the following command below. (e.g: Installing Astah GSN v1.2)

astah-gsn-1_2_0-489b6a-jre-64bit-setup.exe /verysilent

If you would like to install  to a specific directory, use /DIR option.
astah-gsn-1_2_0-489b6a-jre-64bit-setup.exe /verysilent /DIR=”the destination of installataion folder”

NOTE

• License file (.xml) should be directly saved in the Astah Installation folder.
• If you have a Faculty Site License, a license file(.xml) should be renamed from “astah_faculty_license.xml” to “astah_gsn_license.xml” when directly saving in the Astah Installation folder.

Please refer to Astah GSN System Requirement page.

1. Make a back up files of the following on your curremt machine if you have:
   • Plugins: Userhome/.astah/gsn/plugins
   • User templates:Userhome/.astah/gsn/template
   • Customized system properties: Userhome/.astah/gsn/JudeG.properties
2. Uninstall Astah completely from the current machine
3. Download and install Astah on new machine
4. Restore the back up data to the new machine.
5. Have your license file reissued and set from [Tool] – [License] – [Set License Key].
   

Yes.

There are several plug-ins that you can use for Astah GSN. Please find ones that have GSN logos in the Plug-in page.

When you are asked to send log files along with your bug report, please send the 2 log files that are stored in your home directory:

• astah_gsn.log
• astah.log

You can find them in the USER_HOME\.astah\gsn directory.