FAQs

March 31st, 2024.
After this date, all support services for Astah GSN are no longer available and Astah GSN becomes obsolete.

March 31st, 2024.
You will no longer be able to download the Astah GSN installers from our website after this date.

From the next renewal, you will be receiving Astah System Safety licenses instead of Astah GSN but the price remains the same.

Please register the license until March 31st, 2024 by following the License Guide below.
– Individual License

Yes. We provided free license of Astah System Safety that supports GSN for the customers who have valid Astah GSN license. This license has the same expiry date as the existing Astah GSN licenses.

Please contact us from this form.

1. Log into CV Members site and click [License Management].
2. Choose [Reissue this license key]
   
   or [Download this license key] and click [Next].
   

1. Log into CV Members site and click [License Management]
2. Your license information will appear.

1. Log into CV Members site and click [License Management].
2. Choose [Apply for license transfer] and click [Next].
   

There are two ways to cancel your ongoing subscription.

Option1:
You will receive an email from our online store – mailer@fastspring.com 10 days before your subscription license expires. To cancel, access the link in the email and press [Cancel Subscription].

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Option2:
Please submit a cancellation request from this form.

Here’s the instructions for installing Astah GSN.
– The screenshots are Astah Professional’s. However, the appearance and process are the complete same except the product name.
– If you are installing Astah on Linux, please read this page instead.

1. Download Astah Installer from download page
2. Once you complete downloading the installer, double-click it.
   
3. The installer launches, click [Continue].
   
4. Astah’s EULA will appear. Please read it through and click [Continue].
   
5. It will show you where Astah will be installed. If the default destination is okay, click [install]. If you’d like to change the location, click [Change Install Location] and specify.
   
6. The installation starts. Wait until it completes.
   
7. Once the installation completes successfully, you will get this following message.
   
8. Now Astah application icon should appear in the installed directory. Double-click it to launch Astah.

Use the following command below. (e.g: Installing Astah GSN v1.2)

astah-gsn-1_2_0-489b6a-jre-64bit-setup.exe /verysilent

If you would like to install  to a specific directory, use /DIR option.
astah-gsn-1_2_0-489b6a-jre-64bit-setup.exe /verysilent /DIR=”the destination of installataion folder”

 

NOTE

• License file (.xml) should be directly saved in the Astah Installation folder.
• If you have a Faculty Site License, a license file(.xml) should be renamed from “astah_faculty_license.xml” to “astah_gsn_license.xml” when directly saving in the Astah Installation folder.

Please refer to Astah GSN System Requirement page.

1. Make a back up files of the following on your curremt machine if you have:
   • Plugins: Userhome/.astah/gsn/plugins
   • User templates:Userhome/.astah/gsn/template
   • Customized system properties: Userhome/.astah/gsn/JudeG.properties
2. Uninstall Astah completely from the current machine
3. Download and install Astah on new machine
4. Restore the back up data to the new machine.
5. Have your license file reissued and set from [Tool] – [License] – [Set License Key].
   

You can uninstall Astah by following the step below if you decided not to use Astah after your evaluation.

Windows

1. In the search box on the taskbar, type Control Panel and select it from the results.
2. Select Programs > Programs and Features.
   
3. Press and hold (or right-click) on the Astah GSN and select Uninstall or Uninstall/Change. Then follow the directions on the screen on Windows.
   

 

Mac

1. Locate the Astah GSN in the Finder. Mostly you can find it in your Applications folder
2. Drag the app to the Trash, or select the app and choose [File] – [Move to Trash].
3. If you’re asked for a user name and password, enter the name and password of an administrator account on your Mac.
4. To delete the Astah GSN completely from Mac, empty your trash.
   

 

Linux – Ubuntu

Please follow the instruction here.

Linux – Debian

Please follow the instruction here.

Yes.
You can load the Astah GSN files in Astah System Safety, but not the other way around. Please read “How to import Astah GSN files to Astah System Safety“.

When you are asked to send log files along with your bug report, please send the 2 log files that are stored in your home directory:

• astah_gsn.log
• astah.log

You can find them in the USER_HOME\.astah\gsn directory.