FAQ - Support


I'm writing to support but I have no active license. Can I expect the response?


Yes, we respond to all the emails we receive through the contact form and posts on Q&A forum. So please send it to us.
However, the following users aren't entitled to receive our support service such as bug-fix releases and solutions to the issues you are having. For more details, click each link below.
  1. Astah Community Users
  2. Trial users
  3. Users with non-active license
  4. Students with Astah Professional Free Student License
  5. Plug-in users