FAQ - Licensing
How can I transfer my license to someone else in my company?
How can I see my license information?
I lost my license file. Can it be reissued?
My company name changed. Can I still use the license?
Individual License - Perpetual
How do I register an Individual Perpetual License?
Can I use my perpetual license on more than one computer?
How do I renew my Individual Perpetual License?
Can I renew Astah Individual Perpetual License support for multiple years?
What happens when my support expires?
Individual License - Subscription
How do I activate subscription license?
How can I renew my subscription license?
My subscription license had expired. Can I still renew it??
Can I use my individual subscription license on more than one computer?
How can I cancel my subscription?
Can we evaluate Organizational License before purchasing?
Can we use Organizational License offline?
We'd like 5 licenses. How do I purchase?
We'd like 20 licenses. How do I purchase?
How do we register an Organizational License?
We purchased multiple organizational license packs. How do we register them?
How does an end user activate to use Astah?
How does an end user return a license to the license manager?
How does the license manager monitor current users?
How do we add more users?
How do we renew an Organizational License?
Can the license manager deactivate the licenses that are no longer in use?
Can we change the license manager?
Academic Individual License
How do I register an Academic Individual License?
What documentations are required to submit when I purchase Academic License?
How do I renew my Academic Individual License?
Academic department-wide license (Faculty Site License)
How do I register Faculty Site License?
Astah doesn't recognize my Faculty Site License when directly saved it in Astah installation folder
Can we puchase Faculty Site License for multi-years upfront?
I purchased multi-year of Faculty Site Licenses. How do I register them?
Will you send us notification before our faculty site license expires?
How do I renew Faculty Site License?
Our Faculty Site License expireid already, can we still renew the license?
How can we change the license admin?
Can students get support?
Can I renew my Free Student License?
Can I use a student license on multiple machines?
Can I use the free student license for commercial use?
I am a professor, can my students use Astah Free Student License in my class?
I don't have an academic email address, how can I request a student license?
I'm having a trouble setting up a student license
Support & Maintenance
What is software maintenance?
What happens when my support period expires?
I'm having an error but my license support is expired. Can I still get support?
How much does it cost to renew?
How do I renew support?
My support expired a year ago. Can I still renew it?
What type of information does Change Vision collect?
How can I access my personal information I provided?
How do I delete my personal information I provided?
What type of information is sent when activation Astah Organizational License?
Why is my account automatically created on CV Members?
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