CV Members Guide

Introduction

ChangeVision Members (CV Members) is an exclusive platform by Change Vision, Inc., providing support and license management services for our valued users.

Who Should Join?

Paid license holders of Astah Products.

Log in to CV Members

Log in or sign up for free to access CV Members and manage your licenses effortlessly.

Managing My Account

• How do I create an account?
• How do I log-in to CV Members?
• This is my first time to login after CV Members renewal. How do I login?

Q: How do I create an account?

1. Access the CV Members site and click the [Login / Sign Up] button.
   
   
   
2. The Sign-in screen opens. Click [Create an account] to proceed.
   
   
   
3. The Sign-up screen will appear. Choose one of the following options:
   – Sign up with Google
   – Enter your email address and create a password, then click the [Sign Up] button.
   
   
   
4. A Verification Code will be sent to your email address. Enter the code and click [Confirm account] to proceed.
   
   
   
5. The User Agreement will be displayed. Please read the agreement carefully and click [Next] to continue.
6. Enter your required information and click the [Register] button to complete the process.

Q: How do I log-in to CV Members?

If you purchased a license from our online store or ComponentSource, your account may be automatically created. If you do not know your password, click [Forgot your password?] and enter the email address used for your purchase to reset it. To log in:

1. Access the CV Members and click the [Login] button on the top right corner.
2. The Sign-in screen will appear. Choose one of the following options:
   – Sign in with Google
   – Enter your email address and create a password, then click the [Sign in] button.

Q: This is my first time to login after CV Members renewal. How do I login?

1. Access the CV Members and click the [Login] button on the top right corner.
   
   
   
2. You can log in using the same email address and password as before.
3. If you prefer to log in with Google, ensure that your registered email address matches your Google account email then click the [Sign in with Google] button to log in.

Q: How can I receive technical support?

If your license includes valid support, you can receive technical assistance via our support request form. There are two ways to access the form:

1. From within Astah:
   Navigate to [Help] → [Astah Support]
   
   
   
2. From your browser:
   Log in to your ChangeVision Members account and select [Support] from the menu.
   
   

Q: Astah Support asked me to provide project files, but they contain confidential data. How can I send them?

Yes, you can export your project as an obfuscated model to protect sensitive information. Obfuscation anonymizes model elements while preserving their structure, allowing us to diagnose issues without exposing confidential data.

If you are using Astah Professional or Astah UML:
Go to [Tools] → [XML Input & Output] → [Save as Obfuscated XML Project [For Bug Report]].
For more information, refer to this guide: Obfuscating Projects in Astah Professional

If you are using Astah System Safety or Astah SysML:
Go to [Tools] → [Correct Model] → [Save as Obfuscated Project [For Bug Report]].
This will export your project as an XML file with anonymized (non-meaningful) element names, ensuring that no sensitive data is revealed.

Example:
Original Block Definition Diagram shows full element names


Obfuscated Diagram (after export):
Shows anonymized names while preserving the diagram’s layout and relationships.