FAQs

1. Log into CV Members site and click [License Management].
2. Choose [Reissue this license key]
   
   or [Download this license key] and click [Next].
   

Please refer to our License Guide.

• Individual License
• Floating License

Please refer to our License Guide.

• Individual License
• Floating License

If you’d like a quote, please send us a quote request for your license renewal from this form.

1. Log into CV Members site and click [License Management].
2. Choose [Apply for license transfer] and click [Next].
   

There are two ways to cancel your ongoing subscription.

Option1:
You will receive an email from our online store – mailer@fastspring.com 10 days before your subscription license expires. To cancel, access the link in the email and press [Cancel Subscription].

Option2:
Please submit a cancellation request from this form.

1. Go to the Astah Online Store and add the product you want to the cart.
2. Enter your information and then click [Next].
3. The field for the VAT number appears, enter your number then click [Update VAT ID].
   
4. Click [Complete Order].

Please refer to the following pages.

• How to install Astah SysML on Windows
• How to install Astah SysML on Mac

Use the following command below. (e.g: Installing Astah SysML v8.0)

astah-sysml-8_0_0-cb3d78-jre-64bit-setup.exe /verysilent

If you would like to install  to a specific directory, use /DIR option.
astah-sysml-8_0_0-cb3d78-jre-64bit-setup.exe/verysilent /DIR=”the destination of installation folder”

NOTE

• License file (.lic) should be directly saved in the Astah Installation folder.
• If you have a Faculty Site License, a license file(.lice) should be renamed from “astah_faculty_license.lic” to “astah_faculty_sysml.lic” when directly saving in the Astah Installation folder.

Please refer to Astah SysML System Requirement page.

1. Make a back up files of the following on your current machine if you have:
   • Plugins: Userhome/.astah/sysml/plugins
   • Customized system properties: Userhome/.astah/sysml/JudeY.properties
2. Uninstall Astah completely from the current machine
3. Download and install Astah on new machine
4. Restore the back up data to the new machine.
5. Have your license file reissued and set from [Help] – [License] – [Set License Key].
   

You can uninstall Astah by following the step below if you decided not to use Astah after your evaluation.

Windows

1. In the search box on the taskbar, type Control Panel and select it from the results.
2. Select Programs > Programs and Features.
   
3. Press and hold (or right-click) on the Astah SysML and select Uninstall or Uninstall/Change. Then follow the directions on the screen on Windows.
   

Mac

1. Locate the Astah SysML in the Finder. Mostly you can find it in your Applications folder
2. Drag the app to the Trash, or select the app and choose [File] – [Move to Trash].
3. If you’re asked for a user name and password, enter the name and password of an administrator account on your Mac.
4. To delete the Astah SysML completely from Mac, empty your trash.
   

Yes. You can create Package Diagram with a Block Definition Diagram.
To represent <> and <> between packages, draw the arrow using [Dependency] and add stereotypes.

1. Right-click on a root package on a tree view.
   
2. Font dialog opens, set the font as you like.
   

Yes.
You can load the Astah SysML files in Astah System Safety, but not the other way around. Please read “How to import Astah SysML files to Astah System Safety” for details.

When you are asked to send log files along with your bug report, please send the 2 log files that are stored in your home directory:

• env.log
• trace.log

You can find them in the USER_HOME\.astah\sysml directory.