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FAQ - Support
I'm having an error with Astah. My license support expired. Can I still get support?
As noted in
EULA [Article 6 - Support Services]
, we do not provide support service to customers if their license support is expired. When any error happens, please look for any solutions on
Bug Info page
If you couldn't find any related informaton, please send us a report with the following information to firstname.lastname@example.org.
Step to reproduce the error
Your Project file (
Obfuscated XMI is ok for Astah Professional files
We will make our best effort to solve the issue. However please understand that we do not gurantee that we provide the solution.
If you'd like to have your issue fixed, please
renew your license support
How to renew support
Our support service
It's been over 4 years since my support expired. Can I still renew?
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