As noted in EULA [Article 6 - Support Services]
, we do not provide support service to customers if their license support is expired.
When any error happens, please look for any solutions on Bug Info page
If you couldn't find any related informaton, please send us a report with the following information to firstname.lastname@example.org.
- Log files
- Step to reproduce the error
- Your Project file (Obfuscated XMI is ok for Astah Professional files)
We will make our best effort to solve the issue. However please understand that we do not gurantee that we provide the solution.
If you'd like to have your issue fixed, please renew your license support