Introduction

ChangeVision Members (CV Members) is an exclusive platform by Change Vision, Inc., providing support and license management services for our valued users.


Who Should Join?

Paid license holders of Astah Products.


Log in to CV Members

Log in or sign up for free to access CV Members and manage your licenses effortlessly.

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Managing My Account

Q: How do I create an account?

  1. Access the CV Members site and click the [Login / Sign Up] button.
    Creating an account with ChangeVision Members

  2. The Sign-in screen opens. Click [Create an account] to proceed.
    Creating a new account with ChangeVision Members

  3. The Sign-up screen will appear. Choose one of the following options:
    – Sign up with Google
    – Enter your email address and create a password, then click the [Sign Up] button.
    Signing_up_with_ChangeVision_Account

  4. A Verification Code will be sent to your email address. Enter the code and click [Confirm account] to proceed.
    Verification_Code

  5. The User Agreement will be displayed. Please read the agreement carefully and click [Next] to continue.
  6. Enter your required information and click the [Register] button to complete the process.

Q: How do I log-in to CV Members?

If you purchased a license from our online store or ComponentSource, your account may be automatically created. If you do not know your password, click [Forgot your password?] and enter the email address used for your purchase to reset it. To log in:

  1. Access the CV Members and click the [Login] button on the top right corner.
  2. The Sign-in screen will appear. Choose one of the following options:
    – Sign in with Google
    – Enter your email address and create a password, then click the [Sign in] button.

Q: This is my first time to login after CV Members renewal. How do I login?

  1. Access the CV Members and click the [Login] button on the top right corner.
    CV_Members_Login_button

  2. You can log in using the same email address and password as before.
  3. If you prefer to log in with Google, ensure that your registered email address matches your Google account email then click the [Sign in with Google] button to log in.
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Licensing FAQ

Q: How can I access my license file?

  1. Log into CV Members and click [My Licenses].
  2. Choose [Reissue this license key] OR [Download this license key].
    Access My License Files

Q: How can I I see my license information?

  1. Log into CV Members and click [My Licenses].
  2. Your registered license information appears. Click the arrow next to the license number to view license details.
    View Astah License Details

Q: How can I transfer my license to someone else in my company?

  1. The current user logs into CV Members and clicks [My Licenses].
  2. Select the license he/she wants to renew, then choose [Apply for license transfer] from the [Actions] menu.
    Astah License Transfer

Q: How do I register my paid license?

Please refer to our License Guide.

Q: I registered my license but Astah says I am still using the evaluation version.

To activate your paid license in Astah and switch out of the evaluation version, please follow these steps:

  1. Download your license file
  2. Set the license in Astah
    Open Astah, then navigate to: [Help] > [License] > [Set License Key]
    Select the downloaded license file to complete the activation.

Q: How can I renew my license?

Please refer to our License Guide.

Q: How can I cancel my subscription?

Please submit a cancellation request from this form.

Q: Where are the Astah log files?

When you are asked to send log files along with your bug report, please send the 2 log files that are stored in your home directory.

EditionLog filesLocation
Astah Professionalastah_pro.log, astah.logUSER_HOME\.astah\professional
Astah UMLastah_uml.log, astah.logUSER_HOME\.astah\uml
Astah SysMLenv.log, trace.logUSER_HOME\.astah\sysml
Astah System Safetyenv.log, trace.logUSER_HOME\.astah\systemsafety

Additionally, if your bug may be related to the plug-ins, please send us the log file accordingly which you can also find in the USER_HOME\.astah\professional(the edition you are using) directory.

Plug-inLog file nameLocation
C++ Reverse Plugincplusreverse.logUSER_HOME\.astah\professional (Edition you are using)
C# Reverse Plugincsharpreverse.log
USER_HOME\.astah\professional (Edition you are using)
Easy Code Reverse Plugineasycodereverse.log
USER_HOME\.astah\professional (Edition you are using)
State Transition Tablestatepath.log
USER_HOME\.astah\professional (Edition you are using)
State Transition Pathstatematrix.log
USER_HOME\.astah\professional (Edition you are using)
DB Reverse Plug-indbreverse.log
USER_HOME\.astah\professional (Edition you are using)